Technical customer service

Top quality from the very beginning: SWITEK' serivce experts ensure worldwide that their customers' machinery performs optimally and retains its maximum value. Quickly, reliably and competently.

The technical customer service comprises a broad service offer from the professional start-up to the complementary service hotline, the SWITEK added-value program, conversions and retrofits and the Web-Service 24/7.

Complementary Service-Hotline

With many years of practical experience and top-class technical expertise - our service specialists will help our customers with error analysis and efficient troubleshooting. The complimentary service hotline is also available beyond regular business hours and on weekends. Daily from 8.00 a.m. to 20.00 p.m.

Web-Service 24/7

Now SWITEK experts are directly connected to the customers' machine via the internet to support their operators and maintenance staff in :

7 days a week, all around the clock

Professional start-up

SWITEK service engineers' special know-how ensures a professional start-up of the machinery in order to provide perfect conditions for successful production.

SWITEK added-value program

Our professional maintenance and repair of the machinery will ensure maximum uptime, optimize quality and cycletimes and assure long-term preservation of value for the machinery. SWITEK's experts will establish a special preventive service program for their customers, tailor-made to meet the needs of the respective company.

Conversions and retrofits

SWITEK machines are often used for several decades and many different applications. Professional conversion, retrofitting and adapting the machinery for relocation to regional requirements is all part of SWITEK's core competence. This is often the most economical way to regain optimal profitability in production.